Allergies - Please notify your service provider of any allergies or sensitivities to aromas or ingredients when you schedule.

Arrival time - If this is your FIRST time booking your desired service, please arrive at least 15 minutes before your appointment. This will allow ample time to fill out a client profile necessary to tailor our services to your needs. Your service window will not be extended past the end time of your scheduled treatment.

Late arrivals - All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Treatment will be rendered only for the remainder of your scheduled appointment and you are responsible for payment of the full service.

Cancellation/Rescheduling/No-Show Policies and Fees - We recognize the time of our clients and service providers is valuable and have implemented this policy for the following reasons: When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time ultimately resulting in a loss of revenue for our service providers. Additionally, many times our service providers function in an "on-call" status and may have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our service providers for their time as well as recoup the lost revenue. This policy allows us to retain professionals who provide you with the highest level of service.

You will be charged the following fees based on the cost of scheduled service(s):

• Less than 48 hours or no-show: 50%

• Less than 24 hours or no-show: 100%

• Less than 72 hours or no-show for group services: 100%

• Less than 72 hours or no-show for 3+ treatments for yourself: 100%

Inclement Weather - If our area is under a winter weather advisory and you believe it would be unsafe or impossible for you to travel to your appointment, you may reschedule at no charge.

Gratuities - Gratuity is not included in the price of service or spa packages. Customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip your service provider in the room or upon check out at the front desk, preferably in cash.

Personal belongings - Please leave all jewelry and valuable items at home or keep them with you at all times. Creekside Spa and service providers are not responsible for lost or misplaced items.

Return policy - In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. Instead, a spa credit will be provided for any returned products to be used on any other products or spa services.

Modesty concerns/what to wear - Your comfort is our utmost concern. You are never required to be unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered. Our service providers are well trained in the "art of draping" which means that they leave the treatment room while you get under the sheet on the massage table, and keep you covered at all times except for the area of the body they are working on. They also leave the treatment room before you get up from the table.

Professionalism - Our trained service providers are here to help improve your wellness and relaxation. If a provider ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk. You will be responsible for full payment of the service.

Cell phones - Upon arrival, we kindly ask that you speak in your "spa voice" and turn all electronic devices off or place them on SILENT. Please inform your service provider should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services and you are still responsible to pay for the full service.

General Disclaimer - The spa treatments, services, and/or facilities received or utilized at Creekside Spa, are intended for general purposes only and are not intended to be a substitute for professional medical treatment for any condition, medical or otherwise, that guests may have. Guests will fully indemnify and hold harmless Creekside Spa, representatives, agents, staff, and suppliers, from and against all liabilities, claims, expenses, damages, and losses, including legal fees (on an indemnity basis), arising out of or in connection with the spa treatments, services, and/or facilities.