Spa Policies

Reservations
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment.

Details of our cancellation policy are provided below.

Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Late Arrival
All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.

Arrival Time
We recommend that you arrive at least 15 minutes prior to your first scheduled appointment. This will allow ample time to fill out a client profile necessary to tailor our services to your personal needs.

Cancellation/Rescheduling Policies and Fees
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance.  Additionally a 72 hours notice is required to cancel or reschedule groups or individuals booking three or more treatments.

Any cancellations with less than 48 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and therapist is valuable and have implemented this policy for the following reasons. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time ultimately resulting in a loss of revenue for our therapists. Additionally, many times our therapist will be functioning in an “on call” status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our therapist for their time as well as make up for the lost revenue. This policy allows us to retain great therapists.

Inclement Weather Policy
Creekside Spa’s standard policy is that appointments canceled with less than 48-hours notice incur a cancellation fee. During the winter months, we are willing to make an exception to that rule. If our area is under a winter weather advisory and you believe that it would be unsafe or impossible for you to travel to your appointment, you may reschedule at no charge.

Gratuity
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk preferably with cash.

Personal Belongings
Please leave all jewelry and valuable items at home or keep them with you at all times. Creekside Spa is not responsible for lost or misplaced items.

Return Policy
It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Creekside Spa.

Modesty Concerns/What to wear
It is never required that you are unclothed in front of anyone at our day spa. Towels and robes are provided and can keep you covered. Therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. If you are having a treatment for the first time, feel free to ask the receptionist or therapist how you should be dressed for treatment. We want to make sure that you are comfortable, so please let us know if you have questions.

Professionalism
Our trained therapists, nail staff, and estheticians are here solely to help improve your wellness and relaxation. If a staff member ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.

Cell Phones
We kindly ask that you turn your cell phones and pagers to SILENT upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.

When you schedule your appointment with us, you are agreeing to these policies.